Mobile / Sports
Your 9opk account puts Upay and Bank Transfer deposits right inside the cashier, alongside a transaction history that reconciles to the taka so you always know where your balance stands. Access the cashier from any screen, check your records, and follow the steps shown in your account area to move money in or out.
Adding funds starts the moment you open the cashier tab inside your account. We support Upay and Bank Transfer as the two confirmed deposit rails for Bangladesh — both are shown with their own flow once you pick them from the cashier menu. Upay works through the mobile wallet you already use daily; Bank Transfer routes through your local bank account. Neither method requires a separate registration beyond what the on-screen fields ask for. Enter the amount, confirm the details the cashier displays, and your balance updates once the transfer is processed on our side.
Log in to your 9opk account and navigate to the cashier section. The deposit tab is the first option you will see there.
Select your preferred deposit method. The cashier shows only the methods available for your account region.
Type in the taka amount you want to deposit. Follow any minimum shown on screen and complete the fields the cashier asks for.
Approve the transfer from your Upay app or bank. Note the transaction reference — your balance should reflect the deposit once it is confirmed.
When your account balance is ready to move out, go to the cashier and open the withdrawal tab. We process withdrawals to Upay and Bank Transfer accounts that match the details already on your profile — the method you used to deposit is generally the one available for withdrawal, and the name on the receiving account must match your 9opk account details.
Inside the cashier, switch to the withdrawal section and confirm the balance available for withdrawal.
Choose Upay or Bank Transfer. The details should already match what is saved in your account profile.
Type the taka amount you want to withdraw. Stay at or above the minimum the cashier displays, then confirm the request.
Your withdrawal appears as pending in the history tab. Check there for status updates before reaching out to live chat.
The account verification area is inside your profile settings. What we ask for is shown field by field in that section — follow exactly what appears on your screen rather than assuming which documents apply. Some account actions, including withdrawals above certain thresholds, may only become available after the fields in your profile are fully filled in and reviewed. We do not publish a fixed document list here because the fields shown depend on your account status and the options visible to your region. If a field asks for identity confirmation, use the document type the dropdown shows.
Go to your account profile and locate the identity or verification tab. The fields shown there are the only ones you need to complete.
Fill in each field exactly as prompted. Do not skip optional fields marked as recommended — they may affect withdrawal access later.
After submitting, your profile will show a pending or verified status. Refresh the page if the status does not update within a short time.
If a verification field is unclear or a status stays pending longer than expected, open live chat and describe the step you are on.
We have configured two payment routes for Bangladesh accounts: Upay and Bank Transfer. Both are visible in the cashier once you are signed in. Upay works through the mobile wallet flow you are already familiar with from daily transactions in Bangladesh. Bank Transfer uses your local bank account and requires that the account name matches your 9opk profile. Neither route is available until your account is active and the cashier shows it for your region. If you do not see a method in the cashier, it is not currently active for your account — contact live chat to ask what is available.
Mobile wallet deposit and withdrawal via Upay. Use the same Upay account linked to your registered mobile number.
Direct bank account transfer in taka. The account name must match your 9opk profile for the transfer to be accepted.
Every deposit and withdrawal we process creates an entry in your transaction history tab. Cross-checking that entry against your Upay app history or bank statement is the fastest way to confirm a transfer landed correctly. Look at the reference number, the taka amount and the timestamp — these three details should match on both sides. If they do not, that mismatch is the first thing to mention when you contact support.
Every transaction in your 9opk history carries a reference number. Save this alongside the reference from your Upay app or bank so the two can be matched if a query arises.
The history tab shows statuses such as pending, processed and completed. A pending status means the transfer is still moving; do not submit a duplicate request while it is pending.
Open the history tab to see a timestamped list of every deposit and withdrawal on your account. Filter by date to narrow down a specific transaction you want to check.
Hold onto your Upay transaction screenshot or bank transfer confirmation until your account history shows the matching completed entry. This makes any support query faster to resolve.
Account and transaction security at 9opk relies on a combination of access controls, identity checks and a direct support path. These safeguards are in place to make sure only you can move money through your account. Here is what each layer covers.
Always access the cashier through the 9opk domain. Bookmark the address directly so you are not redirected through a third-party link. Any page asking for payment details should show the correct domain in the browser bar before you proceed.
Account verification ties your withdrawal methods to your registered identity. This means a withdrawal request to Upay or Bank Transfer can only be processed to an account in your name — not to a third-party wallet or bank account.
The Upay number or bank account you register must belong to you personally. We do not process payouts to accounts in another person's name. This protects your balance from being redirected and keeps your records clean.
If you notice a transaction you did not make, or a status that has not updated after a reasonable wait, contact our live chat directly. Do not share your login credentials with anyone claiming to be support — our team will never ask for your password.
These are the questions we hear most often about deposits, withdrawals and account records. If your question is not covered here, live chat is the fastest route to a direct answer.
We currently support Upay and Bank Transfer for Bangladesh accounts. Both appear in the cashier once you are signed in. If a method is not visible, it may not be active for your account region — open live chat to ask.
The minimum deposit amount is shown in the cashier when you select your payment method. We do not publish a fixed figure here because it can vary by method and account status. Follow the amount shown on your screen.
First, check the transaction history tab to see if the entry shows a pending status. Then compare the reference number and taka amount against your Upay or bank confirmation. If they match but the balance has not updated, contact live chat with both references ready.
Open the cashier, go to the withdrawal tab and select Upay. The Upay number on file must match your registered account. Enter the amount, confirm the request and monitor the status in your transaction history tab.
A pending withdrawal means the request is in the processing queue on our side or awaiting confirmation from your bank or Upay. Check the history tab for any status change before submitting a duplicate request or contacting support.
Yes. Withdrawals depend on the verification fields in your account profile being complete. Go to your profile settings, fill in whatever fields are shown there, and the withdrawal option should become fully available once your status updates.