Mobile / Sports
This page sets out the legal framework that governs your use of 9opk. Access to our platform and its services depends on your local law and eligible regions — read through the sections below to understand what applies to your account.
9opk operates as a private member platform. By creating an account and using any part of our service — including the wallet, game lobby, and payment flows for Upay or Bank Transfer — you agree to the terms set out here. These terms are the operative document between you and us; where any section appears to conflict with a separate notice posted on the platform, the specific notice applies to that service only. Access to 9opk and eligibility to transact through supported payment rails, including Upay and Bank Transfer, depends entirely on the laws applicable in your region. We do not make legal determinations on your behalf. If local law in your region restricts or prohibits online gaming activity, you are responsible for verifying your own eligibility before proceeding. We will not interpret jurisdiction questions for individual accounts. Where our policy refers to transaction records, it means the history visible in your signed-in account wallet — deposits, withdrawals, and adjustments logged against your account in taka. These records are the reference point for any dispute you raise with our support team. Policy updates are posted here; continued use after a change constitutes acceptance. We recommend checking this page periodically.
Not every part of your experience with us falls under a single policy. This section clarifies what is inside the scope of these legal terms and what sits outside it — so you know which document to reference when a question arises.
Creating, maintaining and closing your 9opk account falls fully within this policy. That includes login credentials, identity verification steps shown in your account panel, and any access restrictions we apply based on your region or account standing.
Deposits and withdrawals processed through Upay or Bank Transfer are governed by these terms alongside the specific payment conditions shown at the point of transaction. Your account wallet history is the authoritative record for amounts and status in taka.
Game content provided by studios in our lobby — including titles from JDB, Bigtime Gaming, Joker, and Pragmatic Play — is subject to those studios' own terms and any regional restrictions that apply. We make their titles available; we do not own the underlying content rules.
Any external service linked from our platform — including payment processors for Upay or Bank Transfer, external identity tools, or linked sites — operates under its own terms. Our policy does not extend to third-party platforms you navigate to from our site.
You have several practical choices available to you at any time. Reviewing your transaction history is the most direct starting point — open your signed-in wallet to see every Upay deposit and Bank Transfer record logged against your account in taka, with timestamps. If any record looks incorrect, the first step is to note the transaction reference shown in the account panel, then contact support through live chat with that reference ready. For account detail corrections — such as updating contact information or amending verification documents — the relevant fields are inside your account settings page. Follow the instructions shown there; each field tells you what format and verification is needed. If you want to raise a question about how we handle your data or request a review of a policy decision affecting your account, the process starts with a written message to our support team. We track every request and respond through the same channel you used to reach us.
Open your account wallet to access a full log of Upay and Bank Transfer activity. Each entry shows the amount in taka, the date, and a transaction reference you can use when raising any question with support.
Account details including your contact information and verification documents can be updated from within your account settings. Each field includes the format required — follow the on-screen instructions rather than contacting support first.
If a policy decision affects your account or you want clarification on how your data is handled, send a written message via live chat. State your account reference and the specific section of this policy your question relates to.
For questions that cannot be resolved at first contact, ask the live chat agent to escalate your case. Your original message thread is retained so you do not need to repeat the background when the escalation is reviewed.
Policy questions, account access concerns, and data requests all route through the same contact channels we publish on the site. Use the route that matches your question — live chat for account-specific queries is the most direct path.
The live chat option is accessible from any logged-in page. For policy questions, have your account reference and the relevant section title ready. Our team will log your question and respond within the same conversation thread.
For written policy requests — including data handling questions or formal account queries — use the email address published on our contact page. Include your account reference and a clear description of the matter so we can route it correctly.
The account help section of the site covers common policy-related steps: updating personal details, reading your transaction history in taka, and understanding the access conditions that apply to your region. Check there before contacting support.
Our approach to data, cookies, and account security is guided by the principle that your information is yours. We retain only what is necessary to operate your account and process transactions through Upay and Bank Transfer. Here is how we handle each area.
We collect only the information needed to maintain your account and process transactions. Your Upay and Bank Transfer records are stored against your account ID in taka. We do not sell your personal data to third parties. Requests to review or delete your data are handled through our support team.
We use session cookies to keep you logged in and to remember your display preferences. Functional cookies are required for the wallet and payment flows to operate correctly. You can adjust browser cookie settings, but disabling functional cookies may affect account access and transaction processing.
Your account is protected by the login credentials you set. We recommend using a unique password not shared with other services. If you notice unfamiliar activity in your wallet or transaction history, contact live chat immediately and have your account reference available.
Account and transaction records are kept for as long as required to operate the service and meet our policy obligations. When you request account closure, we follow a structured process to retain only what is legally required. Contact support to start that process in writing.
These questions cover the topics our account holders ask most often about policy, data, access and rights. If your question is not here, reach out via live chat with your account reference.
Access to 9opk and the applicability of these terms depend on the laws in your region. We do not make eligibility determinations for individual accounts. You are responsible for confirming that use of the platform is permitted under local law in Bangladesh before proceeding.
Your transaction history is in the wallet section of your signed-in account. Every Upay deposit and Bank Transfer is listed there with the amount in taka, the date, and a transaction reference. That record is what we use if you raise a dispute through support.
Go to your account settings page and locate the field you need to change. Each field shows the required format and any verification steps. If the field is locked and cannot be edited directly, contact live chat with your account reference and the specific detail you want corrected.
We hold the information you provided when opening your account, your login history, and your transaction records in taka. To request a review of your data or ask for deletion, send a written message to our support team via live chat or email with your account reference clearly stated.
Start with live chat — it is accessible from any logged-in page and is the fastest route for account-specific policy questions. For formal written requests, use the email address on our contact page. Include your account reference and the section of this policy your question relates to.
We share data only where required to process your transactions — for example, with the payment processor handling your Upay or Bank Transfer. We do not sell your personal data. Third-party services linked from our platform operate under their own terms, which we do not control.