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Before you use any part of the 9opk platform — from your account wallet to transaction records — these terms set out what we expect and what you can hold us to. Access and eligibility depend on your local law and the eligible regions we serve; please read carefully before proceeding.
These terms form the agreement between you and 9opk whenever you access the platform, open your account, or initiate a transaction. By continuing to use the site, you confirm that you have read, understood, and accepted every clause here. If anything is unclear, close the session and contact our support team before proceeding — your acceptance is active, not passive. All financial activity on your account — including deposits and withdrawals processed through Upay or Bank Transfer — is governed by these terms. Transaction records visible in your account wallet are the authoritative reference for any amount, date, or status; if a figure in your wallet differs from your personal records, raise it with support using the live chat route. Access to 9opk is subject to your local law and the eligible regions we serve. It is your responsibility to confirm that using the platform is lawful in your jurisdiction before you register or transact. We do not make representations about legality in any specific location; that determination rests with you. We may update these terms at any time. When we do, the revised version becomes effective as soon as it is published on this page. Continuing to use your account after an update means you accept the revised terms. Check this page if you are unsure which version is current.
Not every part of your experience falls under the same clause. Understanding what these terms cover — and what sits outside them — helps you know where to look when something needs clarifying. Account access, transactions, site content, and third-party services each have a distinct position within this policy.
Everything related to logging in, managing your profile, setting wallet preferences, and reviewing your transaction history falls inside these terms. Account-level actions you take on 9opk are bound by the obligations and limitations stated here.
Deposits and withdrawals processed through Upay or Bank Transfer are governed by these terms alongside any payment-specific conditions shown at the point of transaction. The wallet record in your account is the reference point for any query.
Game content, promotional notices, and editorial copy published on 9opk are subject to these terms. Content accuracy reflects what the platform can verify at publication; we correct material errors when reported through the support routes listed on this page.
Services operated by third parties — including external payment processors and game studios whose titles appear in the lobby — have their own terms. We are not responsible for third-party conditions; review those separately before you engage with their services.
These terms are not one-sided. You have practical actions available to you at any point during your time on 9opk, and we are obliged to respond when you use them correctly. Knowing those actions — and where to trigger them — is the core of what this section covers. Your account area holds a transaction history that covers every deposit and withdrawal, including those processed through Upay and Bank Transfer. Review it at any time from the wallet tab; the records there are timestamped and reconcile to the taka amounts we received or dispatched. If a record looks wrong, note the transaction reference before contacting support — it speeds up the review. You can update personal details held on your account — name spelling, contact number, email address — through the account settings page. Some changes may require verification before they take effect; follow the instructions shown in the form rather than assuming the edit saves instantly. For anything the settings page does not cover, live chat is the fastest path.
Open the wallet tab in your account to see a full history of deposits and withdrawals. Each entry shows the amount in taka, the method used, and the date — use this before raising any payment query.
Use the account settings page to update contact information or personal details. Follow the on-screen verification steps shown there; not all changes save without a confirmation step.
If a specific clause is unclear or you believe a term has been applied incorrectly to your account, contact support with the relevant account reference and a description of the issue. We review each case on its own facts.
Live chat is available from the help section of your account. For issues that need a record trail — such as a disputed transaction — email or the in-account message thread gives you a written reference to refer back to.
If you have a question about how these terms apply to your account, or you need to raise a concern about a specific clause or transaction, we have three contact routes available. Use the one that fits the urgency and the kind of record you need.
Open the chat icon from any page while you are signed in. This is the most direct route for account questions, including those about how a particular term applies to a recent Upay or Bank Transfer transaction.
For queries that benefit from a written record — disputed charges, term interpretations, account history requests — use the in-account messaging thread. Your message and our response both stay on file inside your account.
The help section of your account lists published answers to common terms-related questions. Check there first; if your question is not answered, the help page routes you to a live agent or the message thread.
We handle the information you share with 9opk — account details, transaction data, device records — according to the obligations set out in these terms and our published privacy policy. This section covers the key practices you should know about.
Account and transaction data we collect is used to operate your account, process Upay and Bank Transfer requests, and respond to your support queries. We do not share personal data with third parties except where required to process a transaction or comply with a lawful request.
We use cookies to maintain your logged-in session, remember wallet preferences, and measure page performance. The cookie notice shown on your first visit lets you review and adjust which categories are active; session cookies required for account function cannot be disabled.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, use the account settings page to change your password immediately, then contact live chat to flag the session for review. We act on security reports from the account holder.
To request a correction to the data we hold, or to ask about retention periods for your account records, send the request through the in-account message thread with your account reference. We will confirm receipt and respond within the timeframe stated in our privacy policy.
The questions below cover what we hear most often from account holders who want to understand how these terms apply to their specific situation. If your question is not here, live chat or the in-account message thread is the right next step.
Yes. All financial activity on your 9opk account — including deposits and withdrawals via Upay or Bank Transfer — is governed by these terms. The wallet tab in your account shows each transaction's status, date, and taka amount as the authoritative record.
When we revise these terms, the updated version is published on this page and becomes effective immediately. Continuing to use your account after the update is published counts as acceptance. We recommend checking this page if you have not visited for a while.
Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using 9opk is lawful in your jurisdiction before you register or transact. We do not make legal representations about any specific location.
Open the wallet tab, note the transaction reference number and the amount in taka, then contact support through live chat or the in-account message thread. Including that reference at the start of your message shortens the time it takes us to locate and review the record.
You can update contact details and some personal information from the account settings page. Certain changes require a verification step before they save — follow the on-screen instructions. For changes the settings page does not support, use the in-account message thread to request assistance.
Send a request through the in-account message thread with your account reference number and a description of what you want to know. We will confirm receipt and respond according to the timeframe stated in our privacy policy, which is published on this site.