Mobile / Sports
9opk collects only the account and transaction data needed to run your wallet, verify payments through Upay and Bank Transfer, and keep your session secure. What we collect, how long we hold it, and how you can review or correct it is set out on this page.
When you open an account with us, we collect the details you enter — your name, contact address, and the payment identifiers linked to your Upay wallet or Bank Transfer account. We use that data to process your deposits and withdrawals, match transaction records, and respond to account queries through our support routes. We do not sell your data to third parties, and we do not share it with marketing partners outside the scope of operating this platform. Cookies on this site are used to keep your session active and to remember your language and display preferences. You can manage cookie settings through your browser; clearing them will sign you out of any active session. We retain account and transaction records for as long as your account remains open and for a period after closure as required by the applicable rules in your region. Access to this platform and the protections described here depend on your local law and the eligible regions we serve. If you have questions about how a specific piece of your data is held, the support routes listed further down this page are the right place to start.
Not every interaction with our platform falls under the same part of this policy. The four areas below set out what is inside and outside its scope so you know exactly which protections apply to your activity.
Login credentials, session tokens and device identifiers used to authenticate your account are covered fully by this policy. We do not share these with any external service. You can review active sessions from your account settings page.
Deposit and withdrawal records tied to Upay or Bank Transfer are stored under this policy and matched to your account wallet. These records are visible in your transaction history tab and can be raised with support if a discrepancy appears.
Pages you browse, game categories you open and time spent in the lobby generate anonymised usage data. This data is used only to improve navigation and is not linked back to your personal account record.
Payment processors handling Upay or Bank Transfer instructions operate under their own privacy terms. Once a transaction leaves our platform to reach your bank or wallet provider, the receiving service's policy applies. We cannot govern how third-party services handle data on their side.
You have real, actionable options when it comes to the data we hold. Reviewing your account details takes under a minute from the profile section — every field you submitted at registration is visible there, and most can be edited directly. Transaction records, including Upay deposits and Bank Transfer history, are listed in the wallet section with dates and amounts so you can reconcile them against your own records at any time. If something looks wrong or you need a record corrected, our live chat route is the fastest way to raise it. For account closure or a formal data request, the email support route gives you a written thread you can keep. The steps below summarise each option clearly.
Open the account profile section to see every detail we hold against your registration. Transaction history, including Upay and Bank Transfer entries, is listed in the wallet tab with individual line items.
Most contact and display details can be updated directly from the profile page. For fields that require verification — such as a linked payment identifier — contact support via live chat with the updated information ready.
If you are unsure why a specific piece of data is held or how it is used, send a message through live chat or email support. We will describe the purpose and the retention period that applies to that record.
Account closure, formal data deletion requests and disputes about how your information is handled are processed through the email support route. Keep the thread reference you receive — it is your record of the request.
If any part of this policy raises a question about your data, these are the routes we publish for reaching the team. Use the channel that suits how quickly you need a response and whether you need a written record of the exchange.
The live chat button is visible on every page once you are signed in. Use it to ask about a specific data point, a transaction record, or a cookie question and get a direct response from the support team.
Send a written query to our support email for formal data requests, account closure, or anything that needs a documented thread. You will receive a reference number to track the request through to resolution.
The help section inside your signed-in account area contains published answers to the most common data and privacy questions. Check there first — many questions about what we store and how long we keep it are answered without needing to contact support.
Our approach to data handling is built around what you actually need to run an account — nothing more. Cookies, retention periods, account security and who can request a change are each handled through a specific process, not a broad policy gesture.
We use session cookies to keep you signed in and to remember your display preferences. No behavioural advertising cookies are placed. You can clear cookies at any time through your browser settings; doing so will end your active session immediately.
Your login credentials are stored in hashed form and are never transmitted in plain text. If you suspect unauthorised access to your account, contact live chat immediately and follow the steps shown in the account security section to reset your credentials.
We hold your account and transaction records — including Upay and Bank Transfer history — for as long as your account is open and for a defined period after closure, in line with the rules that apply in your eligible region. You can ask support for the specific period that applies to your account.
Any change to the data we hold about you — from a corrected contact address to a formal deletion request — must come from the account holder via a verified support route. We do not process data changes from unverified contacts. Email support is the correct route for formal requests.
These are the questions we see most often about how 9opk handles personal data, account records and your rights under this policy. If your question is not here, live chat or email support can give you a direct answer.
We collect the name, contact details and payment identifiers you provide at registration — including any Upay wallet reference or Bank Transfer account details you link. We also store session and device data needed to keep your account secure and your login active.
Yes. Your profile section shows the registration details we hold, and the wallet tab lists every transaction record by date and amount. For a complete picture of all data held, submit a formal data request via email support and we will compile the full record.
Most fields — contact address, display name, notification preferences — can be edited directly from the account profile page. For payment identifiers like a Upay reference or Bank Transfer number, contact live chat with the updated detail ready for verification.
We do not sell or share your data with marketing partners. Payment processing for Upay and Bank Transfer involves passing the minimum transaction data to the relevant processor. That processor operates under its own privacy terms once the instruction leaves our platform.
We retain records for a defined period after account closure, set by the applicable rules in your eligible region. The exact period varies. Contact email support to ask for the retention period that applies to your specific account and region.
Send your request through the email support route — not live chat — so you receive a written thread reference. Include the account email address and describe what you are requesting. We process formal requests from verified account holders only, following the steps shown in the account help section.